IT Helpdesk Technician

About Shelly

We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do.

We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia.

Sounds exciting? Keep reading...

IT Help Desk Technician

Your Role

As our IT Help Desk Technician, you keep the technology behind Shelly’s fast-moving teams running smoothly. You support colleagues with hardware, software, access, and connectivity issues, maintain internal IT systems, and make sure every new teammate has the right equipment and setup from day one.

What Makes you a great fit

You have previous experience in IT help desk, desktop support, or a similar hands-on technical role
You understand computer hardware, operating systems, common business software, and peripheral devices
You confidently diagnose hardware, software, connectivity, and user-access issues
You have a good understanding of networks, TCP/IP, Wi-Fi, user accounts, permissions, and endpoint security
You communicate clearly and patiently with both technical and non-technical colleagues
You organize your work well, prioritize requests, and follow issues through to resolution
You stay calm under pressure and approach technical problems with curiosity and a practical mindset
You pay close attention to detail and handle company equipment and data responsibly
You have good written and spoken Bulgarian and English
You bring relevant technical education or equivalent practical experience; industry certifications are a plus

Your responsibilities

You act as the first point of contact for colleagues who need help with hardware, software, internal systems, access, or connectivity
You diagnose and resolve day-to-day technical issues in person and remotely, and escalate complex cases when needed
You install, configure, update, and maintain laptops, desktops, operating systems, business applications, printers, and other peripherals
You prepare, issue, and set up equipment and user access for new employees, helping them get up and running from day one
You collect, reset, and prepare devices for reuse when employees leave or change roles
You perform preventive hardware maintenance, replace faulty components, and coordinate external repairs when needed
You maintain accurate IT asset records and keep devices, accessories, licences, and spare equipment organized
You support the maintenance of internal systems by applying standard configurations, updates, patches, and access permissions
You log support requests, document solutions, and keep colleagues informed until each issue is resolved
You help colleagues use company tools securely and efficiently and contribute to practical IT guides and procedures
You spot recurring issues and suggest improvements that make support faster and everyday work smoother

What is in it for you:

Work

A welcoming, collaborative team
Meaningful products and services that people actually use and love.
Learning opportunities to sharpen your skills
Competitive salary + Performance bonuses
Modern office in a great location
Fun teambuildings and company events

Lifestyle

26 days of paid annual leave
Flexible working hours
Additional health insurance
Free access to all Shelly devices (yes, you can smarten up your whole home!)
Multisport Card
Fully sponsored yearly public transport card

Ready to join the Shelly Revolution?
Let’s build the future of smart living together.

Hit that apply button- we can’t wait to meet you.