IS Service Desk Intern

LEM – Life Energy Motion

At LEM, we help our customers and society accelerate the transition to a sustainable future.

Our global team of 1,700 professionals which spans over 15 countries is dedicated to converting technology potential into powerful solutions, which enable the decarbonization of the world.

A leading company in electrical measurement, LEM engineers the best solutions for energy efficiency and electrical mobility, ensuring our customers’ systems are optimized, reliable and safe.

LEM is listed on the SIX Swiss Exchange since 1986, with the ticker symbol LEHN.

The future needs our ingenuity, we need your Spark.

We are looking for an IS Service Desk Intern to join our team.

The mains activities:

• Receive, log, categorize and update user requests and incidents in the IT service management system;
• Provide initial support for standard hardware, software, access and connectivity issues according to available procedures;
• Escalate unresolved or more complex cases to the appropriate L2/L3 teams in a timely manner and follow their status;
• Support users across LEM Europe and LEM US, including Production, Shared Service Center, R&D;
• Assist with standard workplace, device and user access preparation activities under supervision;
• Maintain and update the knowledge base, work instructions and documentation for recurring issues;
• Participate in knowledge sharing and cross-training to improve backup coverage and workload distribution.

The profile:

• Ongoing university education in IT, Computer Science, Engineering or a related field;
• Basic knowledge of Windows, Microsoft 365 and computer hardware;
• Basic knowledge of networking, user accounts and access management;
• Understanding of IT support and incident management principles;
• Working proficiency in English;
• Team player;
• Good communication skills;
• Problem solving competencies;
• Consistent and systematic approach;
• Willingness to learn and develop;
• High customer orientation.

As we value our employees we offer:

• Opportunity to learn, grow and be an essential part of a dynamic, successful, and continuously growing international company;
• Friendly and open environment;
• Flexible working time;
• Additional health insurance + Dental & Optical care, Hospital & Pregnancy care;
• Multisport card;
• Food vouchers & Transport Allowance;
• Referral program;
• Free unlimited access to LinkedIn Learning Platform.

We are looking forward to receiving your application!