IT борса
  • Компания ЛЕМ България ЕООД
  • Месторабота София
  • Дата 12.07.2024 г.
Повече за компанията

Описание на позицията

LEM – Life Energy Motion

At LEM, we help our customers and society accelerate the transition to a sustainable future.

Our global team of 1,700 professionals which spans over 15 countries is dedicated to converting technology potential into powerful solutions, which enable the decarbonization of the world.

A leading company in electrical measurement, LEM engineers the best solutions for energy efficiency and electrical mobility, ensuring our customers’ systems are optimized, reliable and safe.

LEM is listed on the SIX Swiss Exchange since 1986, with the ticker symbol LEHN.

The future needs our ingenuity, we need your Spark.

The person will be a part of our EMEA/US IS Service Desk with a goal to ensure a good service level to our users. This position will reinforce our IS Team located in Sofia and will report to the regional IS Manager.

The mains activities:

  • Provide front line technical support to the company employees by responding to incidents and requests utilizing internal ITSM software;
  • Acts as the first point of contact for Service desk support and assist Level II with more complex tickets;
  • Provide troubleshooting and support for Microsoft Office 365, Microsoft Teams and a wide variety of 3rd party applications (Browsers, Windows family operating systems, etc.) and engage escalation support processes in a timely fashion;
  • Provide troubleshooting and support for PCs, Laptops, Peripherals, Network devices etc. and engage escalation support processes in a timely fashion;
  • Manage local IS material (computers, phones, printers, meeting rooms, access control, accessories);
  • Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 teammates for troubleshooting and procedural support;
  • Build and distribute application deployments;
  • Develop, maintain, and provide documentation for internal procedures and user guides;
  • Performs other IT duties as per assignment.

The profile:

  • University degree in information technology or similar;
  • A proven track record on various implementations: ERP D365 F&O, Supply Chain processes, EDI data flows;
  • Experience with Microsoft D365 (Microsoft landscape of solutions) is a strong advantage;
  • Multinational experience;
  • Results orientated and organized with the ability to plan and deliver against deadlines;
  • Assertive, optimistic, resilient and welcomes change;
  • Strong analytical, planning and problem- solving skills;
  • Ability to communicate in spoken and written English is a must.

As we value our employees we offer:

  • Opportunity to be an essential part of a dynamic, successful, and continuously growing international company;
  • Paid holiday days - 25 days;
  • International knowledge transfer opportunities in other LEM locations;
  • Friendly and open environment;
  • Competitive salary & Bonus system;
  • Flexible working time;
  • Additional health insurance + Dental & Optical care, Hospital & Pregnancy care;
  • Multisport card;
  • Food vouchers & Transport Allowance;
  • Referral program;
  • Career growth and development – internal and external trainings;
  • Free unlimited access to LinkedIn Learning Platform.

We are looking forward to receiving your application!

All documents will be kept in strict confidentiality.

Информация за позицията

  • Свободна позиция Service Desk Engineer
  • Изисквано образование Висше, Инженер бакалавър, Инженер магистър
  • Квалификация ИТ специалист
  • Заетост Гъвкаво работно време, Пълно работно време, С място на работа
  • Програми MS Office