Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
If you are motivated beginner, the position will be a solid base for a future strong career in a global company. The Customer Support Specialist is the first point of contact for internal and external customers and business partners of the organization. You will support our business customers to ensure their orders are fulfilled
This position reports to Customer Support ManagerYour responsibilities:
- Processing customer orders in SAP, requests for the delivery of goods, invoicing process, organizing supplies. Contacting with suppliers of the products / services if necessary;
- Availability and scheduling information within established guidelines;
- Applying all principles and company policies for customer service;
- Preparing and analyzing regular statistics using available tools and collecting relevant information;
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue;
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation;
- Observing the overall process and trends across inquiries and identifying improvement areas.
More about us
- University degree in process or accomplished;
- Experience in a similar position will be considered as an advantage;
- SAP knowledge will be considered as an advantage;
- Good computer literacy of MS Office (Word, Excel);
- Very good written and verbal communication in English;
- Ability to work in a team environment;
- An agile and proactive collaborative, solution-focused approach.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate
Publication ID: BG85815992_E1
Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.
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